REFUND AND RETURNS POLICY

Overview

Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.

You bear the responsibility of paying for any postage fees.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@go2life.com.au.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: PO Box 8027 Baulkham Hills NSW 2153.

Shipping returns

To return your product, you should mail your product to PO Box 8027 Baulkham Hills NSW 2153

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@go2life.com.au for questions related to refunds and returns.

International Orders, Customs Duties and Import Taxes

Orders shipped outside Australia may be subject to customs duties, import taxes and other charges imposed by the destination country, which are not included in the price you pay at checkout except where specifically stated for United States orders. Full detail on how this applies is set out in our Terms and Conditions.

We do not provide a refund of the product price, shipping costs, or any amount collected at checkout in relation to duties or taxes, where an order is delayed, held, returned to us, refused, abandoned or destroyed by a customs authority or delivery carrier due to unpaid duties or taxes, incomplete or incorrect information provided at checkout, or your refusal or failure to pay charges or collect your order.

Where an order is returned to us in these circumstances and the goods are received back in resaleable condition, we may, at our discretion, offer a partial refund of the product price. This is not guaranteed, and does not include the cost of original shipping, duties, taxes, or any return shipping or handling costs incurred.

Nothing in this section affects any right, guarantee or remedy available to you under the Australian Consumer Law or other consumer protection legislation that cannot lawfully be excluded.